Cancellation Policy

At PRP Health, we value your time and our practitioners’ time equally. To ensure appointment availability for all patients, we ask for your cooperation in following our cancellation and rescheduling policy.

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1. Notice Period

We require a minimum of 24 hours’ notice for all appointment changes or cancellations.

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2. Late Cancellations

Cancellations made within 24 hours of the scheduled appointment may incur a fee of up to 50% of the consultation cost.
This fee reflects the time reserved exclusively for you that could otherwise be offered to another patient.

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3. Missed Appointments (No-Shows)

Failure to attend an appointment without prior notice may result in a charge equal to the full consultation fee.

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4. Repeated Cancellations or No-Shows

Patients who miss or cancel appointments on short notice more than once may be required to prepay the full consultation fee for any future bookings.

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5. Emergencies & Extenuating Circumstances

We understand that emergencies happen. If unforeseen circumstances prevent you from attending, please contact us as soon as possible.
At management’s discretion, cancellation fees may be waived for genuine emergencies, illness, or unavoidable events.

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6. Third-Party & Funded Patients

This policy applies to all patients, including those under NDIS, DVA, WorkCover, and insurance funding.
If a funding provider does not cover cancellation or no-show fees, these fees will be billed directly to the patient.

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7. Communication

If you need to cancel or reschedule, please contact us via: 1300 584 294 or admin@prphealth.com.au
or follow the cancellation link in your booking confirmation email or SMS reminder.

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