PRP Health Privacy Policy

At PRP Health, your privacy is important to us. We are committed to safeguarding your personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. Who We Are PRP Health is a physiotherapy and rehabilitation provider located in Victoria Point, Queensland. Our services include physiotherapy, strength and conditioning programs, athlete development, and injury rehabilitation.

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2. Information We Collect We collect the following types of information:

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Personal Information: We collect personal information that is relevant to providing our services and essential for your treatment and care. Information we collect may include, but is not limited to, your name, address, date of birth, phone number, email, gender identity, sex-related details, occupation, emergency contact details, . We may also collect information about your referring doctor, referral source, and how you heard about us for service delivery and marketing analysis.

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Health Information: Medical history, treatment notes, referrals, test results, rehabilitation plans, and any other relevant health data.

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Billing Information: Medicare, private health insurance details, WorkCover/NDIS/DVA information, and payment methods.

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Technical Information: Data collected via our website or booking systems, such as IP address, browser type, and cookies (where applicable).

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3. How We Collect Your Information We may collect your information in the following ways:

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Directly from you (in-person, phone, email, online forms)

From your GP or referring practitioner

Through our online systems (e.g., Cliniko, Wix)

From third-party funding bodies (e.g., WorkCover, DVA, NDIS)

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4. Why We Collect Your Information We collect and use your information to:

Provide physiotherapy and rehabilitation services

Manage appointments, referrals, and communication

Process payments and claims (Medicare, WorkCover, NDIS, etc.)

Coordinate care with other healthcare providers (when applicable)

Improve service delivery and patient outcomes

Comply with legal, regulatory, and professional obligations

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5. Disclosure of Information

We only share your information when necessary and with your consent unless legally required. This may include:

Referring doctors or specialists

Allied health team members

Medicare, private health insurers, WorkCover, DVA, NDIS

IT providers or platforms (Cliniko, OneDrive, etc.) under strict confidentiality agreements

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6. Storage & Security

We store your personal and health information securely using encrypted, password-protected systems (e.g., Cliniko, OneDrive). Access is restricted to authorised staff members only. We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

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7. Access & Correction

You have the right to access the personal information we hold about you and request corrections. To do so, please contact us directly:

Email: admin@prphealth.com.au
Phone: 1300 584 294
Mail: PRP Health, 128 Link Road, Victoria Point QLD 4165

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8. Website, Cookies & Analytics

Our website may use cookies or analytics tools to enhance user experience. This data is collected anonymously unless you submit your personal information via forms or bookings. We do not share website data with third parties.

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9. Media, Filming & Photography

PRP Health may occasionally take photos or video footage for marketing, social media, or educational purposes. We will always seek written consent prior to filming or photography. Consent is optional and will not affect your care.

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10. Complaints

If you have a privacy-related concern, please contact us directly. We take all complaints seriously and will respond in a timely manner. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

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11. Policy Updates

We may update this privacy policy from time to time. The most recent version will always be available on our website. We recommend reviewing it periodically.

If you have any questions about this policy or how your information is handled, please get in touch with us. Thank you for trusting PRP Health with your care.

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